Aluminum Window Order Status and After-Sales Support

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Existing clients at Techno Kol Uzi can check the status of an aluminum window order at any stage, from measurement and drawing approval to factory production and installation. After-sales support covers questions, adjustments and follow-up after the windows are fitted, handled directly by our team at 37 Rival Street, Tel Aviv.

Where Your Aluminum Window Order Stands

Every custom aluminum window order moves through a clear sequence: inquiry, on-site measurement, drawing and written specification, your approval, production in our factory, finishing, and installation. Knowing which stage your order is in helps you plan your own work around the building site.

Measurement and drawing confirmed
Approved and sent to production
In the factory and in finishing
Ready for installation

If you are unsure which stage applies, contact us with your order details and we will tell you exactly where it is.

How to Request a Status Update

The fastest way to get an update is to have your project details ready: the client name, the address on the order, and the drawing or specification reference you received. This lets our team find the file quickly without back-and-forth.

Send your request by phone or WhatsApp during working hours, or visit us at the factory. Please include a brief description of what you need, such as a delivery date question or a change request, so it can be routed to the right person.

After-Sales Support for Installed Windows

Support does not end when the windows are fitted. If you notice a sticking sash, a seal that needs attention, or hardware that does not sit correctly, tell us as soon as possible. Small issues are usually simple to correct when caught early.

Please describe the problem clearly and attach photos where you can. Photos of the frame, the sash and the surrounding wall make it much easier to identify the cause and decide whether a site visit is needed.

Changes and Adjustments After Approval

Changes to a window size, opening direction or glazing after you have approved the drawing can affect production, so they should be raised early. The sooner we know, the more practical the adjustment is for the factory and the installation schedule.

Raise the change in writing
Confirm the revised drawing
Approve the updated specification

Our team will explain whether a change can be accommodated at your stage of the order.

Installation Coordination and Site Access

Installation runs most smoothly when the opening is ready and the site is accessible. Let us know about parking, floor access, building committee rules or working hours in your building so the installation team can plan properly.

If your installation date needs to move, contact us in advance. Early notice allows us to reschedule without leaving the opening unprotected or the crew waiting on site.

Keeping Your Records for Future Support

Keep your approved drawing, the written specification and any change confirmations together in one place. These documents are the reference for any future question about dimensions, finish or hardware.

Having the original order details on hand speeds up every support request, whether it concerns a repair, an adjustment or a question about the finish of the aluminum profiles.

Frequently asked questions

How do I check the status of my aluminum window order?

Contact Techno Kol Uzi by phone or WhatsApp with your client name and the order reference. We will confirm which stage your order is in.

Can I change my window size after approving the drawing?

Changes are possible but should be requested as early as possible. We will confirm whether the change fits your stage of production before any work continues.

What should I send if a installed window has a problem?

Send a clear description of the issue along with photos of the window, the sash and the surrounding wall. This helps us decide whether a site visit is needed.

Where is the factory for pickup or visits?

Our factory is at 37 Rival Street, Tel Aviv. Please contact us in advance before visiting so we can make sure someone is available to help.

Common mistakes to avoid

Waiting until installation to raise a change or a concern is the most common problem, since adjustments become harder once production is advanced. Also avoid sending support requests without your order details, which slows down the response.

Our recommendation

Keep your approved drawing and specification in one folder and raise any change in writing before approving the final version. This single habit prevents most delays and disputes during production and installation.

Summary

Existing clients can track aluminum window orders and get after-sales support by contacting Techno Kol Uzi with clear order details, early change requests and photos for any installed-window issue.

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