Emergency Glass Replacement Service Request for Property Managers

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If glass in a vitrine or partition has broken, make the area safe first, then send us a request with photos and the location so we can arrange measurement and a replacement quote. Our factory at 37 Rival Street, Tel Aviv, produces custom glass units to measure, so the process follows a clear sequence from inquiry to installation.

Immediate Safety Steps After Glass Breakage

When glass breaks in a common area, the first priority is keeping people away from the hazard. Close off the section with barriers or tape, and keep children and visitors clear of loose shards. Do not attempt to pull out large pieces by hand if they are still held in the frame.

Mark the area clearly and restrict access.
Sweep small fragments carefully with a stiff brush and dustpan.
Take photos of the damage from several angles for your records.

Once the area is secured, you can prepare the information we need for a replacement request.

What Information to Prepare for Your Request

A precise request saves time. Gather clear photos of the broken unit, the surrounding frame, and the location within the building. Note whether the glass is inside a vitrine, a partition, or a fixed panel, since each has different fixings and profiles.

If you know the existing glass type, thickness, or whether it was tempered or laminated, include that. If you are unsure, the photos and an on-site visit will confirm it.

How Our Emergency Replacement Process Works

We begin with your inquiry and photos, then arrange an on-site measurement. Accurate measurement matters because custom glass must fit the opening precisely. After measuring, we provide a written specification and drawing for your approval.

Once you approve, the glass is produced in our Tel Aviv factory and installed by our team. We prioritize urgent requests where possible, but exact timing depends on the glass type and the measurements.

Safety Standards for Glass Partitions and Vitrines

Glass used in partitions and vitrines in shared buildings should meet recognized safety requirements, particularly where people may walk into it. Tempered or laminated glass is commonly chosen because it breaks in a safer manner or holds together when cracked.

Requirements depend on the application and location, so the correct specification should be confirmed with the project engineer. Where railings or barriers are involved, the Israeli standard SI 1142 applies, and exact values are verified during the design stage rather than assumed.

Choosing the Right Glass Type for Replacement

Replacing like with like is not always the best option. Consider where the glass sits, how much traffic passes it, and whether the area needs extra security or sound control. A higher-specification glass may be a better long-term choice than the original.

Tempered glass for impact resistance.
Laminated glass for retaining fragments.
Frame material matched to the existing structure.

We discuss these options during the measurement visit so you can decide with full information.

Reducing the Risk of Future Breakage

Some breakage comes from thermal stress, poor fixings, or impacts that a stronger glass could withstand. Regular inspection of seals, gaskets, and fixings helps identify loose or failing components before they cause a failure.

Where a particular area has broken more than once, that is worth raising during the assessment. A small change in glass specification or fixing method can prevent repeat incidents.

Frequently asked questions

How quickly can emergency glass replacement be arranged?

Timing depends on the glass type, the measurements, and our production schedule. Send your photos and location early so we can prioritize your request and arrange a measurement visit.

Do I need to measure the opening myself?

You do not need to. We take the measurements on site to ensure a precise fit, although any dimensions you already have can help speed up the process.

Can the new glass be different from the original?

Yes. We can recommend tempered or laminated glass where it improves safety or suits the location, and we confirm the choice with you before production.

Where is your factory located?

Our factory is at 37 Rival Street, Tel Aviv, where we manufacture custom glass vitrines, partitions, and related metalwork.

Common mistakes to avoid

Waiting too long before reporting broken glass leaves people exposed to risk. Ordering a replacement without confirming exact dimensions and glass type often leads to a poor fit and delays.

Our recommendation

Before requesting a replacement, photograph the damage and the frame, and ask whether a safer glass type suits the location. Involving the building's engineer early avoids repeat work.

Summary

Secure the area first, then send clear photos and location details so we can measure, specify, and replace the glass safely.

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