What Details Should You Send With a Custom Handrail Order?

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A custom handrail order request should include clear photos of the stairs or balcony, the approximate measurements, the preferred material and finish, and any site conditions that affect installation. Sending these details up front lets the factory draw an accurate specification and avoid rework later.

Start With Clear Photos of the Location

Photos are the first thing we look at when a request arrives. Take a wide shot that shows the whole staircase or balcony edge, plus close-ups of the wall, floor and any existing railing posts or anchor points. Shoot in daylight and include something of known size, such as a door or a tile, so the scale is easy to judge.

If you are replacing an old railing, photograph the old one as well. It shows how the current handrail is fixed and helps us plan a cleaner installation.

Provide the Key Measurements

Measurements define the length and shape of the handrail. Note the total run length, the height from the step nosing or floor to the top of the rail, and the angle of any stair slope. For curved or landing sections, measure each straight part separately and mark where the direction changes.

Total length of each run
Height at the front and back of the stairs
Wall-to-wall distances at landings
Position of any corners or turns

Our team confirms all measurements on site before production, so approximate figures are fine at the request stage.

Specify the Material and Finish

Tell us which material you prefer: iron, stainless steel or aluminum. Each behaves differently in outdoor and coastal conditions, so mention whether the handrail will sit outside, in a shaded entrance or indoors. For iron, indicate whether you want hot-dip galvanizing with a powder-coated top layer, and state the colour you have in mind.

If you already have a colour sample or a reference from an interior designer, include a photo of it.

Describe the Profile and Style

Handrails come in round, square and flat profiles, and the diameter or width affects how comfortable the grip feels. Mention whether you want a simple tube, a decorative pattern, or a glass or cable infill. If the design should match an existing gate, window bars or balcony railing, send a photo of that element so the style stays consistent across the property.

Note the Fixing Conditions

How the handrail attaches matters as much as its look. Tell us whether the wall is concrete, brick, tile over concrete or a stone facing, and whether you prefer wall brackets or fixings into the floor. If there are pipes, cables or waterproofing layers near the fixing points, mention them, because they change how we drill and anchor.

Safety requirements, including the Israeli railing standard SI 1142, are checked with our engineer, who confirms exact values for your project.

Share Your Contact and Timing Preferences

Include your name, phone number, and the address of the building or site so we can arrange the on-site visit. Let us know if there is a preferred time window, or if the building has access restrictions such as a committee schedule or a required permit. Architects and contractors can add the project reference and the name of the person who will approve the drawing.

Frequently asked questions

Do I need exact measurements before I contact you?

No, approximate measurements are enough to start. We take exact measurements on site before drawing the final specification.

Can I send a request without photos?

You can, but photos speed up the process a lot. They help us understand the fixing conditions and the style you want.

Should I choose the finish before sending the request?

It helps to have a rough idea of the colour and finish, such as galvanized with powder coating. We can advise you on the best option for your location.

Who approves the drawing before production?

You do. We send a written specification and drawing, and production starts only after your approval.

Common mistakes to avoid

Many requests arrive with a single blurry photo and no measurements, which delays the quote. Forgetting to mention whether the rail is outdoors or near the sea also leads to the wrong material being chosen.

Our recommendation

Send three photos, a rough length and height, and a note on the location and exposure. That small set of details is usually enough for an accurate on-site visit and a clear written specification.

Summary

A good custom handrail request includes photos, approximate measurements, material and finish, profile preferences, fixing conditions and your contact details. These details let the factory produce an accurate, approved drawing.

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