What to Send When Requesting a Steel Stair Order

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When requesting a steel stair order, send the overall height between floors, the available length and width of the stairwell, photos of the space, and your preferred style and finish. Adding how the stair will be used and any access or site constraints lets the factory prepare an accurate drawing and specification before measuring on site.

Basic Dimensions to Include

The most important information is the dimensions of the staircase opening. Start with the total height between the finished floor below and the finished floor above, since this determines the number of steps and the rise of each one. Then give the available length and width of the stairwell, noting any walls or openings that limit the layout.

Total floor-to-floor height
Available length and width of the stair opening
Position of the stair relative to walls

If you have a rough estimate, say so. Exact figures are confirmed during the on-site measurement.

Photos and Site Details

Photos help us understand the space faster than a description alone. Take a few pictures from the bottom and top of the stairwell, and include a wide shot that shows the surrounding walls and ceiling. A simple hand sketch with rough dimensions is also useful.

Mention anything that affects installation, such as an existing concrete slab, a ceiling beam, a narrow access route for delivering the parts, or limited working hours in a building.

Style, Type and Finish

Describe the look you want. Let us know whether you prefer a straight, quarter-turn, half-turn or spiral layout, and whether the stair should be open or closed on the sides. Tell us which balustrade style you like and whether you want glass, metal bars or a combination.

For the finish, mention the colour or texture you have in mind. Standard options such as hot-dip galvanizing or powder coating can be discussed during the quote stage.

How the Stair Will Be Used

The intended use affects the design. A main entrance stair in a family home is treated differently from a service stair or an outdoor stair exposed to weather. Share how many people will regularly use the stair, whether children or elderly residents will use it, and whether it will be an indoor or outdoor installation.

If the stair is part of a building project, note whether it must meet any requirements set by the building committee, contractor or architect.

Timing and Decision Makers

Let us know your planned timeline and who will approve the drawing. Homeowners, building committees, contractors, architects and interior designers all play different roles. Knowing who signs off helps us send the drawing and specification to the right person without delays.

Also mention whether the stair must be installed before other work, such as flooring or painting, so the sequence can be planned.

Contact Details and Next Steps

Include your name, phone number and the city or neighbourhood of the project so we can arrange the site visit. Once we receive your inquiry, the usual process is an on-site measurement, a drawing and written specification, your approval, production in our Tel Aviv factory, finishing and installation.

The more complete your first message, the fewer questions we need to ask and the sooner you receive a clear proposal.

Frequently asked questions

Do I need exact measurements before contacting you?

No. Rough measurements and photos are enough to start. An exact measurement is taken on site before the drawing is prepared.

Can I send a hand sketch instead of a drawing?

Yes. A simple sketch with the main dimensions and notes on walls and openings is very helpful for the first review.

Should I mention the stair material in my request?

Yes, if you already have a preference for steel, galvanized steel or stainless steel. If not, you can ask for recommendations based on the use and location.

What if the stairwell is in an older building?

Mention the building's age and any known irregularities. Uneven walls or floors are common in older buildings and are taken into account during measurement.

Common mistakes to avoid

A common mistake is sending only a photo without height and opening dimensions, which forces a second visit before any drawing can be made. Another is forgetting to mention access limits, since a stair that cannot be carried through the building may need to be produced in sections.

Our recommendation

Measure the floor-to-floor height twice and write both the figure and the method you used, so any difference can be checked quickly on site. Send photos taken from both the top and bottom of the stairwell.

Summary

A complete request includes floor-to-floor height, stairwell dimensions, photos, style and finish preferences, intended use, access notes and decision makers.

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