Aluminum Door Doesn't Fit? How Returns and Exchanges Work

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If an aluminum door does not fit its opening, contact Techno Kol Uzi with photos and your measurements before doing anything else. We will check whether the error came from the measurement, the drawing or the production, and agree on the fix, which may be an adjustment, a correction or an exchange. Keep the door unmodified and in its packaging until we have reviewed the case together.

Why a door sometimes does not fit

Most fit problems come from a small gap between the measured opening and the final frame. Walls can be out of plumb, plaster can add thickness after the measurement, and floors are not always level. Sometimes the drawing or the specification was not updated after a change on site.

Measurement taken before plastering or tiling was finished
Floor finish added after the measurement
Wall that is not square or plumb
Change to the opening size not passed on to the factory

Knowing the likely cause helps us find the right solution quickly.

What to do first

Do not cut, drill, force or repaint the door, and do not try to install it in a way that changes the frame. Any modification can make it harder to determine whether the problem came from our side or from the site.

Take clear photos of the door and the opening from several angles, including the gaps and the surrounding wall. Note where the door touches or stops short, and keep the original packaging and delivery documents.

What information to send us

Send your photos along with the measurements you took and any written specification or drawing you received. It also helps to tell us when the measurement was taken and whether the wall work was finished at that time.

Photos of the door and opening
Width and height of the opening at top, middle and bottom
Copy of the order and drawing
Date of measurement and installation

How we review the case

Our team compares your measurements with the drawing and the production record. If we can confirm an error on our side, we will propose a correction or an exchange. If the opening changed after the measurement, we will discuss the options that fit the situation.

We will explain the findings in writing, so you know what was checked and what solution is recommended before any work begins.

Options: adjustment, correction or exchange

Depending on the cause and the size of the gap, the solution may be a minor adjustment on site, a corrected door made to the verified measurements, or a full exchange. Simple adjustments are sometimes possible without replacing the door at all.

Each option depends on the door design and the condition of the frame, so we will recommend the one that is practical and sound for your opening.

How to avoid the problem next time

Measure the opening after the wall, plaster and floor work is complete, or allow for the finishes that will still be added. Check that the measurements are taken at several points, since walls are rarely perfectly straight.

Measure at the final stage of the work
Take readings at top, middle and bottom
Confirm the drawing before approving production
Ask for an on-site check if the opening is unusual

Contact us at Rival 37

Our factory is at 37 Rival Street in Tel Aviv, and we have been working with iron and aluminum since 1945. Bring or send your photos and measurements, and we will review them with you and explain the next step clearly.

Early contact usually leads to a faster and simpler resolution, so please reach out as soon as you notice the problem.

Frequently asked questions

Can I return an aluminum door that does not fit?

Yes, we will review the case first. Depending on the cause, the solution may be a correction, an adjustment or an exchange. Please contact us before making any changes to the door.

Should I install the door to see if it fits?

Please do not force or modify the door. If you have already started installation, stop and send us photos so we can assess the situation without damaging the frame or the door.

What measurements do you need?

We need the width and height of the opening at the top, middle and bottom, along with the date of measurement and a photo of the opening. Your original order or drawing is also helpful.

Who pays if the error was in the measurement?

We review each case based on the photos, measurements and order records to determine where the discrepancy arose. We will explain the findings to you in writing before agreeing on the next step.

Common mistakes to avoid

Trimming the door, forcing it into the opening or repainting it before contacting us can make the problem harder to solve. Measuring before the wall and floor finishes are complete is another common cause of misfit.

Our recommendation

Measure the opening at the final stage of the work, at three heights, and check the drawing before production is approved. A short confirmation step saves time and avoids most fit problems.

Summary

If your aluminum door does not fit, stop, document the opening with photos and measurements, and contact Techno Kol Uzi so we can review the case and agree on the right fix.

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