How to Arrange an Aluminum Door Repair Request

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To arrange an aluminum door repair, send the factory a short description of the damage along with clear photos of the door, frame and any broken parts. The factory then arranges an on-site measurement and provides a written specification before any work begins.

Step 1: Describe the Damage Clearly

Start by writing down what happened. Is the door bent, cracked, jammed, or is a glass panel broken? Is the lock or hinge the problem, or is the frame itself damaged? A precise description helps the workshop understand whether the job is a simple adjustment or a partial replacement.

Which part is damaged: leaf, frame, hinge, lock, handle or glass
When the problem started and whether it is getting worse
Whether the door still closes and locks safely

If the door is not secure, mention it at the start so the request can be handled as urgent.

Step 2: Take Useful Photos

Photos speed up the process more than almost anything else. Take a wide shot showing the whole door and its surroundings, then close-ups of each damaged area. Include the hinge side and the lock side, and if possible a photo with a tape measure held against the opening.

Good light matters. Photograph during the day, avoid heavy glare on glass and make sure each image is sharp enough to read the details of the profile and fittings.

Step 3: Submit the Request

Send your description and photos through the contact channels on the website or by WhatsApp. Include your name, the address where the door is installed and a convenient time for a visit. Mentioning whether the door is in a private home or a building common area helps the factory plan the right kind of visit.

Be ready to explain whether the door is aluminum, iron or a combination, as the repair approach differs between the two materials.

Step 4: On-Site Measurement and Assessment

After reviewing your request, the team arranges a visit to measure the opening and inspect the door in place. This is the stage where the real condition is confirmed, including the frame, the wall fixings and how the door sits in the opening.

Exact dimensions of the leaf and the frame
Condition of profiles, corners and fittings
Whether repair or replacement of parts makes more sense

Step 5: Receive a Written Specification and Approve

Once measured, you receive a drawing and a written specification describing the work, the materials and the finish. Read it carefully and ask questions about anything unclear before you approve. Your written approval is what moves the job into production.

Repairs that involve custom profiles or matching an existing finish take longer to prepare, so clarify timing at this stage.

Step 6: Production, Finishing and Installation

The door or parts are produced in the factory at 37 Rival Street, Tel Aviv, and then finished. Depending on the job, this can include hot-dip galvanizing or powder coating for corrosion protection and a consistent appearance. Installation follows, with the door checked for smooth opening, closing and locking before the visit ends.

Frequently asked questions

Can you repair a door without replacing the whole thing?

In many cases yes. Damaged leaves, hinges, locks or glass panels can often be repaired or replaced individually. The on-site assessment confirms which option is practical.

Do I need to be home during the visit?

It is usually best that someone is present so the measurement and inspection can be done accurately and questions can be answered on the spot.

What if the door is a security risk right now?

Mention this in your first message. Urgent safety concerns should be flagged so the request can be prioritized.

Will the new parts match my existing door?

The team aims to match profile, finish and color where possible. Photos and the on-site measurement help determine how close a match can be.

Common mistakes to avoid

Waiting too long to report a loose or sagging door can cause further damage to the frame and fixings. Sending a request without photos or measurements often leads to extra back-and-forth before the work can start.

Our recommendation

Photograph the door from several angles before calling, and note the exact location of any damage. Having this ready shortens the assessment and gets your door repaired sooner.

Summary

Describe the damage, send clear photos, and request an on-site measurement. Approve the written specification and the repair moves into production and installation.

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