Aluminum Window Shipping Protection and Packaging Standards

t400-35

Aluminum windows should be shipped in rigid crates or frames with corner protectors, soft separators between glass and frame, and a secure load that prevents movement. Check every unit against the delivery note and photograph any damage before signing for the goods.

Why packaging matters for aluminum windows

Aluminum profiles are light and easy to fit, but they scratch, bend at the corners and can crack the glass if they knock against each other during transport. Most delivery damage comes from movement inside the truck rather than from a single drop. Proper packaging keeps each window fixed in place and protects the finish, the hardware and the glazing until it reaches the site.

Because the factory finishes and glazes the units before dispatch, the packing is the last line of defense for the product you paid to have made to measure.

Standard packing method used before dispatch

Each window is wrapped in protective film or cardboard before it goes into a crate or onto a rack. Corners are fitted with protective caps so the frame does not rub against the next unit. Glass is separated from the frame and from neighboring panes using soft spacers, and every unit is labeled with its position number so it can be matched with the drawing.

Protective film on all visible surfaces
Corner protectors on every frame
Soft spacers between glass and frame
Labels with unit number and opening reference

How the load should be secured in transport

Windows should stand upright, never lie flat under other items, and be held in a rack or crate that cannot slide. Straps and blocking prevent the load from shifting when the vehicle brakes or turns. Heavier units go at the bottom, and fragile glazed panels are kept away from the rear doors and the edges of the truck bed.

If the load is mixed with other materials, ask for it to be separated so that metal parts and tools cannot press against the windows.

What to check when the delivery arrives

Before signing the delivery note, compare the number of units and their labels with the order and the approved drawing. Look at each unit for dents, scratches, bent corners and cracked glass. Open the crate only as far as needed to inspect the windows, and keep the protective film in place until installation.

Count units against the delivery note
Check labels against the drawing
Inspect glass and frame edges
Note any damage in writing on the delivery note

Recording damage and what to do next

If you find damage, write it on the delivery note before you sign and take clear photos from several angles, including a close-up of the damaged part and a wide shot showing the unit's label. Send the photos to the factory the same day, together with the delivery note number and the unit reference. Clear records make it much faster to agree on a replacement or repair.

Do not attempt to repair aluminum or glass on site, as this can affect the finish and the warranty of the unit.

Storing windows safely on site

If installation will not happen immediately, store the windows flat or upright on a clean, dry, level surface, away from construction dust and wet concrete. Keep them off the ground, leave the protective film on, and cover them if they are exposed to rain or sun. Avoid stacking heavy items on top of them.

Store glazed units with the glass facing the same way they were shipped, and never let them lean against a wall at a steep angle.

Frequently asked questions

Should I accept a delivery if some windows look damaged?

You can accept the delivery but must write the damage on the delivery note before signing. Take photos straight away and contact the factory with the unit reference.

Are the windows wrapped before they leave the factory?

Yes, each unit is protected with film, corner protectors and spacers before dispatch. Labels with unit numbers are attached so each window can be matched with its drawing.

How should I store windows if installation is delayed?

Keep them upright or flat on a clean, dry, level surface, leave the protective film on and keep them covered. Do not stack heavy items on top.

Can I open the crate to check the windows?

Yes, but open it only as far as needed for inspection and close it again afterwards. Keep the protective film in place until the windows are installed.

Common mistakes to avoid

The most common error is signing the delivery note without checking the units, which makes later damage claims difficult. Another is removing protective film or storing windows on bare ground before installation.

Our recommendation

Before the truck arrives, clear a flat, dry area and have two people ready to inspect and move the units. Photograph everything at delivery, even if it looks fine.

Summary

Good packing, a secure load and a careful check on delivery protect your aluminum windows from damage. Record anything you find on the spot so it can be resolved quickly.

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