How to Reorder Stainless Steel Components for a Previous Project

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To reorder stainless steel components for a previous project, send us your original order reference or photos, the location and use of each part, and any measurements you still have. We check the earlier drawing and specification, measure again on site if needed, and confirm the details with you before production so the new parts match the original.

Why matching parts can be tricky

Stainless steel work is made to measure, so a part ordered years ago may no longer be on record in exactly the same form. Small differences in dimensions, finish or bracket positions can make a replacement look or fit slightly different, especially when it sits next to parts made at a different time.

That is why a careful reorder starts with checking what was actually built, not just what you remember ordering.

What to gather before you contact us

The more information you have, the faster we can match your previous work. Useful items include:

Any invoice, quote or drawing from the original project
Clear photos of the installed part, from close and from a distance
The location, such as a balcony, stair, gate or railing
Measurements of the damaged or missing piece, if available
The finish you chose, such as polished, brushed or matte

How we identify the original specification

Once we receive your details, we look for the original drawing and specification in our records. If we find them, we use them as the basis for the new parts. If not, we measure the existing component on site and reconstruct the specification from those measurements and the photos.

We pay attention to the grade of stainless steel, the wall thickness, the connection method and the finish, since these affect both the appearance and the performance of the part.

Confirming measurements and details on site

For most reorders we recommend a site visit or a careful self-measurement guided by our team. Measuring the surrounding structure, not only the old component, helps avoid mismatches with walls, floors or neighboring elements.

We will tell you which measurements matter most for your specific part, and we check the fit against the existing installation whenever possible.

Drawing, approval and production

After measuring, we prepare a written specification and a simple drawing showing the dimensions, finish and fixing points. We send it to you for approval before production begins. This step protects you from surprises and confirms that the new components will match what you expect.

Once approved, the parts are manufactured in our factory and finished to the agreed standard.

Installation and matching the existing work

When the new components arrive, we can install them or support your installer so they line up with the original work. Where the finish has aged or weathered, we discuss options for blending the new part visually, such as choosing a similar surface treatment.

Keeping the same supplier for future repairs also makes later reorders simpler, since we already hold the record of your project.

Frequently asked questions

Can you reorder parts if I no longer have the original invoice?

Yes. We can often locate the project in our records by your name, address or approximate date. If not, we can work from photos and on-site measurements.

What if the original part was made a long time ago?

We reconstruct the specification from the existing component and any photos. We confirm the details with you before manufacturing so the new part matches as closely as possible.

Will the new stainless steel match the old finish exactly?

We aim for a close match by choosing the same type of finish. Due to natural aging and weathering, a perfect match is not always possible, and we will discuss this with you beforehand.

Do I need to visit the factory to reorder?

No. You can start by sending photos and details, and we arrange measurements on site when needed.

Common mistakes to avoid

The most common error is ordering from memory without measuring the existing part or checking its finish. Sending a rough description instead of clear photos often leads to parts that do not fit.

Our recommendation

Take a few clear photos of the part and its surroundings, and keep any original paperwork in one folder. Doing this now makes any future reorder faster and more accurate.

Summary

Gather your original paperwork, photos and location details, then let us check the record, measure on site and confirm a specification before production. This keeps the new stainless steel components matching your previous project.

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