Requesting a Replacement Part for a Discontinued Pergola Component

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When a pergola component is discontinued, the usual solution is a custom-made replacement that matches the original dimensions, profile and finish. Send clear photos and measurements of the broken part and its connection points so the factory can produce a matching piece.

Why Pergola Parts Become Hard to Find

Many iron and aluminum pergolas were built years ago from profiles, brackets and fittings that are no longer in standard catalogs. Manufacturers change designs, suppliers stop producing certain sections, and a part that fit perfectly when the pergola was installed may simply not exist on the shelf today.

This is normal and does not mean the whole structure must be replaced. In most cases the missing piece can be remade to the same specification, and the rest of the pergola stays in use.

Identify the Component You Need

Before requesting a part, confirm exactly what is broken. Common replacements include corner brackets, roof rafters, cross beams, connectors, end caps, and sections of beam or post.

Note which part of the structure it belongs to.
Check whether the part is a bar, a bracket, a joint or a fitting.
Look for markings, stamps or paint codes that may help identify the original.

A clear identification saves time and avoids producing the wrong piece.

Measure and Photograph the Part Correctly

Good documentation is the most important step. Take several sharp photos: one of the broken piece alone, one showing where it connects to the rest of the pergola, and one from a distance for context.

Measure length, width, height, wall thickness and hole spacing. If the part is removed, bring it or send it so the profile can be checked directly. Include a simple sketch with dimensions if you have one. Accurate measurements allow a precise written specification and reduce back-and-forth.

How a Custom Replacement Is Made

Once the photos and measurements are received, the process usually follows several steps: a review of the request, a site visit if the connection is complex, a drawing and written specification, your approval, production in the factory, and finishing such as galvanizing or powder coating to match the existing pergola.

Matching the finish matters. A new piece should be coated to resist weather in the same way as the original so it does not stand out or corrode faster than the rest of the structure.

Safety and Structural Considerations

A replacement part carries load, so it should not be guessed. Structural pieces such as beams and posts must match the original strength, and fixings must suit the material. For railing-related components, Israeli safety standards such as SI 1142 apply, and exact requirements are checked with the engineer on your project.

If the broken part was holding weight or was damaged by a fall, have it checked before the pergola is used again.

What to Expect From the Request

Send your inquiry with the photos and measurements described above. Our team reviews the details and confirms whether a custom piece can be made to match, or whether a small adjustment to the design is recommended. If a site visit is needed, it is arranged to measure the connection on the actual structure.

Clear information at the start usually means a faster and more accurate result, with fewer changes during production.

Frequently asked questions

Can you make a part that matches an old pergola that is no longer sold?

In most cases yes. We can produce a custom piece based on your photos, measurements or the original part, matching dimensions, profile and finish.

What information do you need to start?

Clear photos of the broken part and its connection points, plus measurements of length, width, thickness and hole spacing. Bringing or sending the original part is also very helpful.

Will the new part match the color and coating of the existing pergola?

We aim to match the finish, such as galvanizing or powder coating, so the new piece blends with the existing structure. Color matching is confirmed during the approval stage.

Do I need to replace the whole pergola?

Usually not. A single damaged component can typically be replaced while the rest of the structure stays in place, provided the remaining parts are sound.

Common mistakes to avoid

Ordering a part from a rough description without measurements or photos often leads to a piece that does not fit. Ignoring a damaged structural component and continuing to use the pergola can also be unsafe.

Our recommendation

Take the broken part to a workshop or photograph it next to a tape measure from two angles, and note how it connects. This simple step prevents most fitting problems and speeds up the entire process.

Summary

A discontinued pergola component can usually be replaced with a custom-made part matched to your original. Clear photos, accurate measurements and a good description of the connection are the keys to a successful result.

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